The program relies on behind-the-ear hearing aids donated to the clinic. We refurbish those which are in good condition and properly recycle those which are not. The aids are catalogued and the serial numbers are re-assigned to the clinic by the respective hearing aid manufacturer.
These hearing aids and assistive devices are not sold to program participants - they are the property of Rockwell Audiology Inc. and loaned to qualifying individuals.
An audiological assessment conducted by an audiologist is required. Hearing assessment fees do apply. All loaned hearing aids and devices are subject to programming and verification fees. Any custom items required are also chargeable. All R.A.I.L. Program fees are non-refundable.
To qualify for the program an individual must be receiving the Guaranteed Income Supplement (G.I.S.) and be able to provide a current copy of their G.I.S. status letter from the Government of Canada.
As the program relies on donated hearing aids, we may not have a suitable device in stock for a person at their initial appointment. In these instances, we place the individual's name on our waiting list.